سياسة الاسترداد

Return & Refund Policy — NUUUII

Legal Entity: NUU UII DESIGN SERVICES - FZCO


Effective Date: October 2026


At NUUUII (NUU UII DESIGN SERVICES - FZCO), we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, our Return & Refund Policy outlines the simple step-by-step process for returning items and receiving your refund or replacement.


1. Return Eligibility & Window

  • Return Window: You may request a return within 14 days of receiving your delivery.

  • Item Condition: To be eligible for a return, clothing items must be unworn, unwashed, unaltered, and in the exact condition received, with all original tags, labels, and packaging attached.

  • Non-Returnable Items: For hygiene and safety reasons, intimate apparel, swimwear, unsealed accessories, and final sale/clearance items cannot be returned unless they arrive defective or incorrect.

2. How to Request a Return

We handle all return requests directly via email to ensure personalized assistance:


  1. Send an Email: Contact our support team at support@nuuuii.com within 14 days of delivery.

  2. Provide Details: Include your order number, the specific item(s) you wish to return, and the reason for the return (attaching photos if the item is damaged or incorrect).

  3. Receive Instructions: Our team will review your request and reply with step-by-step instructions and a pre-arranged return shipping label/waybill.

3. Return Shipping & Collection Options

  • Courier Pickup: Once your return is approved via email, our logistics partner will schedule a pickup at your delivery address.

  • Drop-off Option: Alternatively, you may drop off your securely packaged return at a designated carrier retail center upon request.

  • Return Shipping Costs: Unless the return is due to a product defect or an error on our part, return shipping costs will be calculated based on standard courier rates and deducted from your final refund amount.

4. Refund Methods & Timelines

Once your returned package is received at our warehouse and passes quality inspection:


  • Refund Method: Refunds will be credited directly back to the original credit or debit card used during checkout.

  • Processing Time: Approved refunds typically take 7 to 14 business days to reflect in your account, depending on your issuing bank's processing times.

5. Customs, Duties & Taxes (International Orders)

  • Import duties, destination VAT, and local customs clearance fees paid during original delivery are non-refundable.

  • Any additional import taxes or tariffs incurred when returning international shipments back to the UAE will be deducted from the refund amount, unless the return is due to a defective or incorrect item.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:


  1. Email us at support@nuuuii.com within 48 hours of receiving your package with photos of the issue.

  2. Once verified, we will organize a complimentary return collection and send a replacement or issue a full refund at no additional cost to you.

7. Contact Us

For any return or refund inquiries, please email:

NUU UII DESIGN SERVICES - FZCO

  • Address: JAFZA North, MO0245, P.O. Box 12715, Dubai, United Arab Emirates

  • Email: support@nuuuii.com